Shipping Policy

Shipping Policy

We aim to deliver your items promptly and securely, ensuring they arrive in perfect condition. Below are the details of our shipping options and guidelines for selecting the appropriate method for your order:

Shipping Options

  1. Flat Rate Shipping (3 – 7 Working Days)
    • Cost: R160.00
    • Suitable for standard items that do not require special handling.
  2. Flat Rate Overnight Shipping (1 – 3 Working Days)
    • Cost: R200.00
    • Recommended for faster delivery of standard items.
  3. Large Fragile Items (1 – 12 Working Days)
    • Cost: To Be Announced (TBA)
    • Includes items such as wall prints, mirror cuts, and other fragile or oversized items requiring special handling.
    • Please note: Shipping times and rates may vary based on item size and delivery location.

Important Information

  • Outlying Areas: Deliveries to remote or outlying areas within South Africa may take longer than the estimated times above. Please allow additional time for these locations.
  • Correct Shipping Option: It is essential to select the appropriate shipping option at checkout based on the nature of your order. Incorrect selections may delay processing or delivery.
  • Packaging for Fragile Items: All fragile items will be carefully packaged to ensure they arrive in pristine condition. However, due to the nature of these items, delivery times may vary.

Important Reminder: Address Accuracy for Waybills

To ensure your items are delivered without delays, please double-check the following when entering your shipping address:

  1. Full Address: Include the complete address, ensuring there are no missing details such as house number, street name, suburb, city, and postal code.

    • Example: 123 Example Street, Suburb, City, 1234

  2. Postal Code: Confirm that the postal code is correct for your area. A mismatched postal code can result in delivery delays or misrouting.

  3. Contact Information: Include a valid phone number for the courier to contact you if needed.

  4. Avoid Typos: Double-check for any errors in spelling, numbers, or punctuation. Commas, spacing, and numbers must be clear and correctly formatted.

  5. Special Instructions: If your address is tricky to locate, include additional details (e.g., landmarks or unit numbers).