Returns and Refunds Policy

Returns and Refunds Policy

1. General Returns Policy At Afrodite Atelier (Pty) Ltd, we strive to provide high-quality products that meet your expectations. However, due to the bespoke nature of our items, we have the following policies in place:

2. Packaging and Damage Prevention All our products are carefully packaged in corrugated boxes to minimise the risk of damage during transit. We take every precaution to ensure your items arrive in perfect condition.

3. No Returns on Colour Choices

  • Colours chosen at the time of purchase are final.

  • No returns or exchanges will be accepted due to dissatisfaction with selected colours.

  • Disclaimer: Colours displayed on our website or digital platforms may vary slightly due to lighting conditions and screen settings. This is especially applicable to metallic finishes.

4. Reporting Damaged Items If an item arrives damaged, you must notify us immediately by following these steps:

  • Send an email to info@afroditeatelier.co.za within 24 hours of receiving the package.

  • Include the following in your email:

    • A clear image of the damaged item and its packaging.

    • A signed note indicating the date and time the package was received.

    • Images of the packaging to compare timestamps.

5. Non-Returnable Items

  • Items damaged during transit will not be eligible for returns unless the above steps are strictly followed and the damage is verified as our responsibility.

  • Items that show evidence of tampering or mishandling post-delivery will not be accepted for returns or refunds.

6. Disclaimer

  • Afrodite Atelier (Pty) Ltd is not liable for minor variations in product appearance, including but not limited to slight colour differences due to lighting, especially for metallic hues. By purchasing, customers acknowledge and accept this policy.

  • All spelling of names and surnames on items, where required, must be confirmed as correct at the time of purchase. Afrodite Atelier (Pty) Ltd will not provide refunds or replacements for items where the customer has made a spelling error. Please ensure all details are 100% accurate before finalising your order.

7. Additional Information If you have questions regarding our Returns and Refunds Policy, please contact us at info@afroditeatelier.co.za for further assistance.

Thank you for choosing Afrodite Atelier (Pty) Ltd.